Returns Policy / Terms & Conditions

Terms and conditions

Acceptance of our Conditions of Use

1.1

We are Nags Essentials and any reference to ‘We’ or ‘Us’ or ‘Our’ shall be construed accordingly. We own and operate this website. 

 

1.2 

We reserve at our absolute discretion the right to vary these Conditions of Use and any other basis upon which this site is to be used. As such, we suggest that you consult periodically this portion of the website so as to check for any changes but please note that your use of the site will be deemed to mean that you have accepted whatever Conditions of Use prevail at the time of such usage of the website as implying that you accept the basis upon which we want our website used. 

 

Registration

To register with Nags Essentials you must be over 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. 

 

Conditions of use

2.1 

The contents of this website are intended solely for personal, non-commercial use and are displayed solely for the purposes of promoting our products and services. You may copy by way of downloading the contents and other materials displayed on this site but only for such personal, non-commercial use and only then provided you do not modify, obscure, or delete any copyright or other propriety notices on the site. No right, title or interest in any materials or software is transferred to you as a result of any such copying and, save for such downloading, you may not reproduce or publish, transmit, distribute, display, modify or else sell or otherwise exploit any such downloaded material in any way, in whole or in part, any of the contents, this site, or any related computer programs and databases. 

 

2.2 

All website design, the Nags Essentials trade mark, text, graphics and the selection and arrangement of such material and any computer programmes or databases relating to the website are owned by us and can not be used for any purpose other than the limited downloading exercise referred to in Clause 2.1 above. 

 

2.3 

Please note that when using this website, you may be directed to other sites and indeed this website might be linked with other sites. As such, please note that we do not assume any responsibility for the accuracy, content or availability of such other sites and shall not be liable for any damages or injury arising from that link or from goods, services or information supplied through such third party links. Moreover, we do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third party sites. 

 

2.4 

Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts. 

 

2.5 

At any time and at our absolute discretion, we may notify you by email or any other communication means, that we require you to desist forthwith from using this website and upon receipt of such notice, you will promptly cease use of the website and destroy all materials downloaded or otherwise obtained from this site in your then possession, custody or control, as well as all copies of such materials. 

 

2.6 

While we take all reasonable attempts to exclude viruses from this website, we cannot ensure such attempts will be successful and we do not accept any liability for such viruses. You are recommended to take all appropriate safeguards before downloading information from this website. 

 

2.7 

Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through on or by this website, unless specifically requested by us, shall become our property. Accordingly, we suggest that you do not use the website for the submission of any creative or inventive works or ideas. You agree that no submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website. 

 

2.8 

You shall not, without our express approval, distribute or otherwise publish any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services and you shall not use our website to solicit or encourage other persons to commit unlawful acts. 

 

2.9 

The prices and availability of any promotions, goods and services advertised on this website are all subject to change, and availability. While we take all reasonable efforts to keep this website up to date, the material displayed is provided only by way of information and need to be confirmed through our store. Accordingly, in the event of any conflict with the information provided here and information provided in store or by us by any other means, it is the latter which shall prevail. Moreover, the information and materials contained in our website are provided without warranties of any kind, either express or implied and all liability is excluded to the fullest extent permissible under the applicable law. 

 

2.10 

You agree to defend, indemnify and hold us harmless from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your breach of any of these terms. 

 

2.11 

We do not exclude liability for death or personal injury cause by our negligence. We shall not be liable for any losses, damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site. 

 

2.12

We encourage discretion when browsing the Internet using our or anyone else's service. Since some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, we cannot be held responsible for the accuracy, lawfulness, legality, or decency of material contained in third-party sites and we strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. 

 

2.13 

Please note that by registering on our website you will provide us with personal details about yourself. We take reasonable precautions to secure any personal data but please note that it is not possible to guarantee the security of transmissions over the Internet so please when using our website, we urge you to exercise appropriate discretion. Please read our privacy statement for details concerning your rights about your personal data. Your registration details may be used to inform you of the latest arrivals from Nags Essentials, new arrivals, services or promotions via email. If you would prefer not to receive these updates, please email info@nagsessentials.co.uk

 

2.14 

We might wish to monitor your use of the website for the purpose of both identifying goods and services which we consider might be of interest to you and then drawing their availability to your attention. As such, we might also wish to pass your personal data to persons outside our organisation who are concerned with the supply of goods and services. 

 

2.15 

We will use cookies on our website. These are pieces of information that a website transfers automatically to a user's computer for record keeping purposes. Such devices allow us to monitor what parts of our website are most popular and thus assist us in improving the delivery of our goods and services. Cookies are used to collect valuable marketing information, and your personal data to track from where you accessed our website. Further information concerning your rights about your personal data can be viewed in our privacy statement. 

 

2.16 

To unsubscribe from the Nags Essentials newsletter, please email info@nagsessentials.co.uk

 

Nags Nights Limited, trading as Nags Essentials, is registered in England and Wales.

Registration Number

Company: 06730615

Registered Office Address: 

Middle Farm
Chequers Road
Grimston
King's Lynn
Norfolk
PE32 1AJ

Operating from:

Unit 19
Horsley's Field
King’s Lynn
Norfolk PE30 5DD
Tel: 01553 776897
Email: info@nagsessentials.co.uk

 

Privacy Policy

This Policy applies as between you, the User of this website and Nags Essentials the owner and provider of this website. This Policy applies to our use of any and all Data collected by us in relation to your use of the website and any services or systems therein.

 

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

‘Account’ means collectively the personal information, Payment Information and credentials used by Users to access Material and/or any communications System on the website

. ‘Content’ means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website.

‘Cookie’ means a small text file placed on your computer by Nags Essentials when you visit certain parts of this website. This allows us to identify recurring visitors and to analyse their browsing habits within the website.

‘Data’ means collectively all information that you submit to the website. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems.

‘Name’ means Nags Essentials Unit 19, Horsley Fields, King’s Lynn, Norfolk PE30 5DD

.
’Service’ means collectively any online facilities, tools, services or information that Nags Essentials makes available through the website either now or in the future. ‘System’ means any online communications infrastructure that Nags Essentials makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links. ‘User’/‘Users’ means any third party that accesses the website and is not employed by Nags Essentials and acting in the course of their employment. ‘Website’ means the website that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions

 

2. Data Collected

Without limitation, any of the following Data may be collected:

2.1 Name

2.2  Date of birth

2.3 Gender

2.4 Job title

2.5 Profession

2.6 Contact information such as email addresses and telephone numbers

2.7 Demographic information such as post code, preferences and interests

2.8 Financial information such as credit/debit card number

2.9 IP address (automatically collected)

2.10 Web browser type and version (automatically collected)

2.11 Operating system (automatically collected)

2.12 A list of URLS starting with a referring site, your activity on this website, and the site you exit to (automatically collected)

2.13 Cookie information

 

3. Our Use of Data

3.1

Any personal Data you submit will be retained by Nags Essentials for as long as you use the Services and Systems provided on the website. Data that you may submit through any communications system that we may provide may be retained for a longer period of up to 12 months.

3.2

Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates, but does not include other companies within our group.

3.3

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see clause 9 below.

3.4

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service.

3.5

We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our store and online product assortments and services for you.

 

4. Third Party Websites and Services

4.1

Nags Essentials may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this website. Any Data used by such parties is used only to the extent required by them to perform the services that Nags Essentials requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

 

4.2

To improve website performance and usability we may use third-party services to anonymously record data about your visit to our website, including:

  • Visitor analytics
  • Heatmaps and scroll maps
  • Visitor recordings and click behavior
  • Surveys and polls

Full information regarding these services and the data they collect is available via the links below.

Hotjar Analytics

We use Hotjar (www.hotjar.com) in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link: https://www.hotjar.com/legal/policies/privacy.
 
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link: https://www.hotjar.com/legal/compliance/opt-out. 

 

Google Analytics

We use Google Analytics to anonymously record user data that helps us to understand how our website is used. This data may include your location, the time and duration of your visit, your behaviour on the site, the type of device you’re using and its operating system.

Information about our use of the Google Analytics service and how this data is processed by Google is available here: www.google.com/policies/privacy/partners/ 

Shopify Cookies

Details of how our website's platform, Shopify, uses cookies is available here: https://www.shopify.co.uk/legal/cookies 

5. Changes of Business Ownership and Control

5.1

Nags Essentials may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

5.2

In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

6. Your Right to Withhold Information

6.1

You may access certain areas of the website without providing any Data at all. However, to use all Services and Systems available on the website you may be required to submit Account information or other Data.

6.2

You may restrict your internet browser’s use of Cookies.

7. Accessing your own Data

7.1

You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time. 7.2
You have the right to ask for a copy of your personal Data on payment of a small fee.

8. Newsletter Subscription

8.1

To unsubscribe from the Nags Essentials newsletter, please email info@nagsessentials.co.uk

 

Nags Essentials is registered in England and Wales.

Registered Address: 

Unit 19
Horsley Fields
King’s Lynn
Norfolk
PE30 5DD
Tel: 01553 776897
Email: info@nagsessentials.co.uk 

 

Returns and exchanges 

You may return most new, unopened items within 30 days of delivery for a full refund.

If you change your mind about an item

Goods purchased but not suitable or no longer required under the distance selling act can be returned for a refund (excluding any shipping costs, which will not be refunded).

Unfortunately, for hygiene reasons, we cannot accept returns of underwear or earrings unless the item is faulty.

If your item is faulty

Please return your item to us for a full refund or replacement. We will also refund your shipping costs and the cost of your return.

Important: For us to be able to refund the cost of your return, please send your faulty item back to us via Royal Mail, second class, signed for delivery.

When you can expect to receive your refund

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).

Returns and free promotional items

If you receive a free item with an order you are returning, whether as a buy one get one free offer or when you place an order above a certain value, you must also return your free item.

If you cannot return your free item, the sale value of the promotional item may be deducted from your refund.

To return an item

Please contact us at info@nagsessentials.co.uk with details of the product and the defect. You can send the item you consider defective to:

Unit 19
Horsley Fields
King’s Lynn
Norfolk
PE30 5DD

Download Returns Label

Shipping policy

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

Delivery policy

General information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

 

Delivery location

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Free delivery only applies to UK mainland addresses.

Delivery time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. 

Unless there are exceptional circumstances, we make every effort to fulfil your order within 15 business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Saturdays and Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and the items ordered. Products may also be delivered in separate shipments.

 

Please be aware that due to the severe impact of COVID some courier depots are experiencing delays . We are working hard to get you parcel to you as quickly as possible . 

Shipping costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page.

Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

 

Damaged items in transport

If there is any damage to the packaging on delivery, contact us immediately at info@nagsessentials.co.uk

 

Questions 

If you have any questions about the delivery and shipment or your order, please contact us at info@nagsessentials.co.uk